Terms & Privacy Policy

Refund Policy

We hope that you are completely satisfied with your order. However if, for any reason, you are not satisfied, we are happy to refund any item(s) that are returned in a fully re-saleable condition within 28 days of delivery.
We reserve the right to refuse replacement or refund if goods are not returned in a saleable condition, open or damaged. Your refund will be credited to the original payment card.

Shipping
To return your product, you should mail or ship your product to:
PO Box 132, 1534 Nurmi Rd.
Merville British Columbia
CA V0R 2M0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable if you receive a refund the cost of return shipping will be added to your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item in good condition.

Your privacy is important to Island Creatives. This privacy policy explains how Island Creatives uses any of the personal information we collect about you when you use our websites.

What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
If you agree, we will add you to our general news mailing list that will provide you with inspiration, news, competitions and information on our products and services.

Island Creatives will not share your information for marketing purposes with companies outside our company.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Island Creatives may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at barb@islandcreatives.ca. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.

Other websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 20 February 2020.

Contact Island Creatives
If you have any questions about this privacy policy or Island Creatives‘s treatment of your personal information, please contact us  by email to barb@islandcreatives.ca.